Notification of Changes

If we decide to change our privacy policy, we will post those changes on our homepage so our users are always aware of what information we collect, how we use it, and what information we disclose if any. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

If you feel that this company is not abiding by its posted privacy policy, you should first contact Community Based Care of Central Florida’s Community Relations Office by email at info@cbccfl.org.

Data Collection

Community Based Care of Central Florida, Inc. commits to collect data by means that are:

• Fair;
• Legal; and
• Transparent

If you visit Community Based Care of Central Florida, Inc.’s web-site, your web-browser automatically discloses, and Community Based Care of Central Florida, Inc.’s web-server automatically logs, the following information: the date and time, the IP address from which you issued the request, the type of browser and operating system you are using, the URL of any page that referred you to the page, the URL you requested, and whether your request was successful. This data may or may not be sufficient to identify you.

Any additional data that you provide, e.g. in a web-form, may also be logged. This data may or may not be sufficient to identify you.

Any additional data that your web-browser automatically provides may also be logged. This will be the case, for example, if your browser has previously been requested to store data on your computer in 'cookies' and submits them each time you request a web-page within a particular domain (such as www.CBCCFL.org). This data may or may not be sufficient to identify you.

If you disclose personal data to Community Based Care of Central Florida, Inc., in conjunction with an identifier such as your name or your credit-card details, Community Based Care of Central Florida, Inc., will collect your data. Moreover, any data that becomes available to Community Based Care of Central Florida, Inc., through any of the means described in the preceding paragraphs may be able to be associated with that identifier, and hence become your data.

Subject to the qualifications immediately below, Community Based Care of Central Florida, Inc. commits to collect your data from you and not from other parties. This commitment is qualified as follows:

• Where Community Based Care of Central Florida, Inc. reasonably considers that the protection of its financial interests requires that it gather your data from other sources, or from additional sources. This applies in particular where Community Based Care of Central Florida, Inc. has a lending exposure to you, and seeks information about your creditworthiness;
• Where Community Based Care of Central Florida, Inc., reasonably considers that its capability to deliver quality services to you will be materially enhanced by gathering your data from other sources.

Where Community Based Care of Central Florida, Inc. collects Your data from sources other than you, it commits:

• To do so only by legal means;
• To do so only with your Consent; and
• To declare to you what sources it uses, and under what circumstances.

Community Based Care of Central Florida, Inc. commits to declare the purpose of collection in a manner which is clear and meaningful, and to avoid vague, highly inclusive statements such as 'to support our operations'.

Data Security

Community Based Care of Central Florida, Inc. commits to store your data in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

Community Based Care of Central Florida, Inc. commits to store your data only in accordance with all local, state and federal guidelines.

Community Based Care of Central Florida, Inc. commits to transmit your data in a manner that ensures security against unauthorized access, alteration or deletion, at a level commensurate with its sensitivity.

Community Based Care of Central Florida, Inc. commits to implement appropriate measures to ensure security of your data against inappropriate behavior by Community Based Care of Central Florida, Inc. staff-members and contractors. These include:

• Training for staff in relation to privacy;
• Access control, to limit access to your data to those staff and contractors who have legitimate reasons to access it;
• Particularly in the case of sensitive data, audit trails of accesses, including the identities of staff and contractors accessing the data;
• Reminders to staff and contractors from time to time about the importance of data privacy, and the consequences of inappropriate behavior;
• Declaration of appropriately strong sanctions that are to be applied in the event of inappropriate behavior;
• Clear communication of policies and sanctions; and
• Processes to audit, to investigate and to impose sanctions.

Data Use

Use refers to the application of your data by any part of Community Based Care of Central Florida, Inc., or any staff-member or contractor of Community Based Care of Central Florida, Inc., in the course of their work.

Community Based Care of Central Florida, Inc. commits to use your data only for:

• The purposes for which it was collected;
• Such other purposes as are subsequently agreed between Community Based Care of Central Florida, Inc., and you;
• Such additional purposes as may be required by law. In these circumstances, Community Based Care of Central Florida, Inc. will take any reasonable steps available to it to communicate to you that the use has occurred, unless it is precluded from doing so by law; and;
• Such additional purposes as are authorized by law (in particular to protect Community Based Care of Central Florida, Inc., interests, e.g. if it believes on reasonable grounds that you have failed to fulfill your commitments to Community Based Care of Central Florida, Inc., or have committed a breach of the criminal law).

Community Based Care of Central Florida, Inc. commits to use your data only if it has demonstrable relevance to the particular use to which it is being put.

Community Based Care of Central Florida, Inc. commits to use your data in such a manner as to take into account the possibility that it is not of sufficient quality for the purpose, e.g. because it is inaccurate, out-of-date, incomplete, or out-of-context.

Data Disclosure

Disclosure refers to making your data available to any party other than Community Based Care of Central Florida, Inc. and you. The term disclosure may include many different conditions of data transfer, including selling, renting, trading, sharing and giving.

Community Based Care of Central Florida, Inc. commits to disclose your data only under the following circumstances:

• In the course of business being conducted between you and Community Based Care of Central Florida, Inc., where disclosure is necessary to a contractor, such as a transport company. Where your data is disclosed in this way, Community Based Care of Central Florida, Inc. commits to exercise control over Community Based Care of Central Florida, Inc. contractors to ensure that their actions are compliant with these Terms;
• In other circumstances that are directly implied by the purpose agreed between you and Community Based Care of Central Florida, Inc. at the time of data collection or subsequently. Where your data is disclosed in this way, Community Based Care of Central Florida, Inc. commits to exercise control over Community Based Care of Central Florida, Inc. contractors to ensure that their actions are compliant with these Terms;
• With your consent, or at your request;
• Where required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena. In these circumstances, Community Based Care of Central Florida, Inc. will take any reasonable steps available to it to communicate to you that the disclosure has occurred, unless it is precluded from doing so by law;
• Where permitted by law (e.g. the reporting of suspected breach of the criminal law to a law enforcement agency; and in an emergency, where Community Based Care of Central Florida, Inc. believes on reasonable grounds that the disclosure of Your data will materially assist in the protection of the life of health of some person), provided that Community Based Care of Central Florida, Inc. will apply due diligence to ensure that the exercise of the permission is justifiable.

In all cases, Community Based Care of Central Florida, Inc. commits to disclose only such of your data as is necessary in the particular circumstances.

Data Retention and Destruction

Subject to the qualifications immediately below, Community Based Care of Central Florida, Inc. commits:

• To retain Your data only as long as is consistent with its purpose; and
• To destroy your data when its purpose has expired, and to do so in such a manner that your data is not subsequently capable of being recovered.

This commitment is qualified as follows:

• Your data may be retained in Community Based Care of Central Florida, Inc. logs, backups and audit trails within short-term retention cycles that are devised to protect the company's operations. In such cases, Your data will be destroyed in accordance with those cycles;
• Your data may be retained beyond the expiry of its purpose if that is required by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or a warning by a law enforcement agency that delivery of a court order is imminent. In these circumstances, Community Based Care of Central Florida, Inc.,:
  • Will take any reasonable steps available to it to communicate to you that your data is being retained, unless it is precluded from doing so by law; and
  • Will only retain Your data while that provision is current, and will then destroy Your data;
• Your data may be retained beyond the expiry of its purpose if it is authorized by law (in particular to protect Community Based Care of Central Florida, Inc. interests, e.g. if it believes on reasonable grounds that You have failed to fulfill your commitments to Community Based Care of Central Florida, Inc. or have committed a breach of the criminal law). In these circumstances, Community Based Care of Central Florida, Inc. will only retain your data while that situation is current, and will then destroy your data.

Access by You to Your Personal Data

Community Based Care of Central Florida, Inc. commits to provide you with access to your data, subject to only such conditions and processes as are reasonable in the circumstances. In particular, Community Based Care of Central Florida, Inc. commits to enable access:

• Conveniently;
• Without unreasonable delay; and
• Without cost.

Community Based Care of Central Florida, Inc. commits to establish and operate identity authentication protections for access to your data that are appropriate to its sensitivity, but practical. This may involve some inconvenience; for example, relatively straightforward procedures may be involved in order to provide you with access through a channel that you have previously registered with Community Based Care of Central Florida, Inc.(such as a particular email-address), but may impose more onerous procedures if you wish to use some other channel.

In the event that you dispute some aspect of your data, Community Based Care of Central Florida, Inc. commits to take reasonable steps in relation to the amendment, supplementation or deletion of your data.

You commit:

• Not to seek access for frivolous purposes, or unreasonably frequently;
• To accept that deletion of some data may not be consistent with the provision of particular services by Community Based Care of Central Florida, Inc. to you.

Information about Data-Handling Practices

Community Based Care of Central Florida, Inc. commits to make information available to you about the manner in which Community Based Care of Central Florida, Inc. handles your data:

• In general terms, in a readily accessible manner; and
• In more specific terms, on request.

Where your data is disclosed to a contractor, Community Based Care of Central Florida, Inc. commits to make information available to you on request about the manner in which Community Based Care of Central Florida, Inc. contractors handle your data.

Community Based Care of Central Florida, Inc. commits to ensure that the information provided is meaningful, and addresses your concerns.

You commit:

• not to seek such information for frivolous purposes, or unreasonably frequently; and
• to accept that the disclosure of excessive detail may harm the security of Your data and Community Based Care of Central Florida, Inc. business processes, and may harm Community Based Care of Central Florida, Inc. commercial interests.

Handling of Enquiries, General Concerns and Complaints

If you have enquiries, general concerns, or complaints about these Terms, or about Community Based Care of Central Florida, Inc.’s behavior in relation to these Terms, you commit:

• To communicate them in the first instance:
  • to Community Based Care of Central Florida, Inc. only;
  • in sufficient detail;
  • through a channel made available by Community Based Care of Central Florida, Inc. for that purpose;

Community Based Care of Central Florida, Inc. commits:

• To provide one or more channels for communications to Community Based Care of Central Florida, Inc.,, which are convenient to users;
• To promptly provide acknowledgement of the receipt of communications, including the provision of a copy of the communication, the date and time it was registered, and Community Based Care of Central Florida, Inc. reference-code for the communication;
• To promptly provide a response to the communication, in an appropriate and meaningful manner.

You further commit to not pursue Community Based Care of Central Florida, Inc. through any Regulator or the media:

• Until and unless Community Based Care of Central Florida, Inc. has had a reasonable opportunity to respond to the initial communication; and
• While Community Based Care of Central Florida, Inc. and you remain are conducting a meaningful dialogue about the matter.